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Conneciton Issue [SOLVED]

14th April 2018

14/01/18 10:50GMT UPDATE: This issue has now been resolved. We are aware of an issue effecting connections right now and we are… MORE »

Service Connectivity Issue

28th March 2018

UPDATE: This issue has now been resolved. We are aware of an issue effecting connections right now and we are working on… MORE »

TP-Link

9th March 2018
routers

1. Using a device with a web browser connect to your TP-Link router’s WiFi connection. 2. In your browser address bar type: 192.168.1.1 or http://tplinkwifi.net. 3. Login… MORE »

iPad/iPhone OpenVPN Connect v 1.2.6 Issue

1st February 2018

If you are using the OpenVPN Connect app (v 1.2.6) on your iPad/iPhone and keep getting disconnected you will need to update… MORE »

OSX 10.7 – 10.15 +

19th October 2017
OSX

1. Please watch the short video setup guide showing you how to install and use the App below: 2. When it’s ready click… MORE »

PPTP Connection Removed in IOS 10 & MAC OSX 10.12 (Sierra)

23rd September 2016

This announcement is for users of iPad/iPhones already running on, or updating to IOS 10 and Mac users updating, or already running… MORE »

Windows Software Issue [SOLVED]

11th May 2016

We are aware that there is currently an issue with the Windows application and we are working hard on an update to… MORE »

Windows 10 Connection Issue [SOLVED]

19th December 2015

We are aware of a current issue with the latest Windows 10 update stopping some users from being able to connect. We… MORE »

Problem with your subscription email bug

15th April 2015

Yesterday afternoon at approximately 13:30 – 14:00 GMT we experienced a system bug that led to some users being incorrectly emailed regarding… MORE »

OSX 10.6 or Earlier

11th November 2014
OSX

1. Go to the Apple menu and choose System Preferences… 2. In System Preferences, under Internet & Wireless click Network. 3. Click the small + icon in the bottom… MORE »